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Epazz, Inc. (EPAZ), a leading provider of cloud based business software solutions has confirmed its maintenance renewal rate for its proprietary AgentPower workforce management software are well over the 95% level. The high renewal rates will help Epazz grow its revenues during 2012 and 2013. AgentPower workforce management software continues to receive positive responses from our customers on Epazz's support and general IT consulting services.
Shaun Passley, CEO of Epazz Inc. stated; "We are designing the cloud version of AgentPower™ using BoxesOS™ and with the enhanced features AgentPower™ will be an even more influential and powerful IT solution."
About Award winning AgentPower™ Workforce Management Software
AgentPower™ provides vital information and tools for call centers to help improve workforce management. Historical, real-time, and forecast information is available at the touch of a button enabling clients to plan, control, and monitor call centers. Coordinated stand-alone modules permit clients to develop employee schedules, track queue and agent performance, as well as further the flow of information with call center agents for improved workforce management and job performance.
About Professional Resource Management, Inc.
Professional Resource Management, a division of Epazz Inc., developed AgentPower™. AgentPower™ allows call center managers to control and monitor agent schedules and productivity. Call centers benefit from improved planning, scheduling, real time agent status, historical agent performance and group performance. Reports provide feedback to management on a real-time, daily, weekly, monthly, and year to date basis. The key benefit of AgentPower™ software is the ability to establish and maintain the proper balance between staffing and workload in the call center. www.deskflex.com
About Epazz Inc. (www.epazz.com)
Epazz Inc. is a leading cloud based software company that specializes in providing customized cloud applications to the corporate world, higher education institutions and the public sector. Epazz BoxesOS™v3.0 is the complete business web-based software package for small to mid-size businesses, Fortune 500 enterprises, government agencies, and higher education institutions. BoxesOS provides many of the web-based applications organizations would have to otherwise buy separately. Epazz's other products are AgentPower™, a workforce management software and AutoHire™, an applicant tracking system.
"Safe Harbor" statement under the Private Securities Litigation Reform Act of 1995: Certain statements contained in this press release are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally can be identified by the use of forward-looking statements such as "may," "expect," "intend," "estimate," "anticipate," "believe," or "continue" (or the negative thereof) or similar terminology. Such forward-looking statements are subject to risk, uncertainties and other factors that could cause actual results to differ materially from future results or implied by such forward-looking statements. Investors are cautioned that any forward-looking statements are not guarantees of future performance and that actual results may differ materially from those contemplated by such forward-looking statements. Epazz assumes no obligation and does not intend to update these forward-looking statements and takes no obligation to update or correct information prepared by third parties that is not paid for by Epazz. Investors are encouraged to review Epazz's public filings on SEC.gov, including its unaudited and audited financial statements, and its Registration Statement, Form 10-K's and Form 10-Q's, which contain general business information about the Company's operations, results of operations and risks associated with the Company and its operations. Penny stock picks need to be research. Do your homework. Please review all of our filings.
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